Conference Keynote Announcement

​The Wisconsin Hotel & Lodging Association is pleased to announce that Charles Ryan Minton will be headlining the 2023 Wisconsin Lodging Conference & Trade Show scheduled for November 5-7, 2023 at the Holiday Inn Stevens Point Conference Center.

​His keynote “Thanks for Coming in Today: Creating a Culture Where Employees Thrive and Customer Service is Alive” will be presented on Monday, November 6. This keynote was selected by the WHLA Education/Conference Committee, a group of volunteer leaders from the Wisconsin hospitality community. 

Thanks for Coming in Today: Creating a Culture Where Employees Thrive and Customer Service is Alive

​By providing your customers with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what we often forget is that great customer experience starts with happy employees. Ryan shares immediate, low-cost solutions to transform your workplace into a customer-centric enterprise.

Charles Ryan Minton, Custer & Employee Experience Expert, Keynote Speaker, and Best Selling Author

​Charles Ryan Minton is a Customer & Employee Experience Expert, Keynote Speaker, and Best Selling Author. He has represented high-profile brands such as Hilton Hotels Worldwide, Marriott International, and InterContinental Hotels Group. Ryan sits on the Newsweek Expert Forum Panel and has been named in the Top 4 on Global Guru’s list of “World’s Best Hospitality Speakers, Trainers and Thought Leaders.” Ryan was also recently named a “Top Social Media Influencer” in Hospitality by the International Hospitality Institute. 

Register Now for the 2023 Wisconsin Lodging Conference & Trade Show

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