As general manager of the Delafield Hotel, Clausen will be responsible for the overall operations of the hotel and maintaining the property’s ultra-high standards for quality and guest experience.
Clausen brings over two decades of hospitality experience, having worked in managerial roles at hotels across the country and throughout Wisconsin. Most recently, Clausen served as director of rooms at The Abbey Resort and Spa in Fontana, Wisconsin, where she oversaw multiple departments including housekeeping, front office and reservations.
“Delafield Hotel is a stunning property, and I am thrilled to be able to join this team,” said Clausen. “I’m honored to take on this new role and continue to uphold the reputation that the Delafield Hotel has built here in Lake Country.”
“Nancy possesses a deep understanding of the lodging industry, and we’re excited to have her as part of the team and have her lead the Delafield Hotel,” said Erin McDonald, vice president of lodging for Geronimo Hospitality Group. “Her proven track record of success in driving revenue, improving guest satisfaction and building strong teams makes her the perfect fit.”
The 38-key Delafield Hotel was recently named to Conde Nast Traveler’s 2023 Readers’ Choice Best Hotels and completed a series of refreshing updates throughout the property, including sophisticated design and amenity upgrades in the lobby, common spaces and guest rooms.
To learn more about the Delafield Hotel, visit www.thedelafieldhotel.com.
Submit Content to WHLA!
All WHLA members are welcome to submit news and educational content for our publications.
View our Content Submission Guidelines.