By Brian Schmitz & Dave Olson, Resort Forward
If your resort has gotten this far without any such system, you might be thinking to yourself: do I even need one? I’m getting enough reservations already; my calendar is already booked for 2022. Why would I bother taking on that extra expense?
Well, let us ask you this: is your email inbox overwhelming at times? Are you tied to your desk all day? Does your phone ever stop ringing? Are you drowning in post-it notes, waivers, and booking forms? Are your Excel documents getting harder to understand with in-depth formulas and messy mistakes? How much manual work are you putting into the same tasks every day/week/month? Your time is valuable and if you find yourself doing the same task over and over, it might be a good time to look at automating these things with software.
Let’s look at just a few of the things an online booking system can do to help make your life a little easier.
I already have reservation software; how do I know if I should switch?
There are some clear red-flags and markers to watch for when trying to determine if your current reservation software is right for you.
Of course, any new software is going to take some time to set up and there is always a learning curve involved for you and your staff. But the best software companies should provide you with all of the support you need to make the transition as easy and as smooth as possible. With an estimated 700 million people expected to make an online booking by 2023, and 83% of U.S. adults wanting to book their trips online, the time spent incorporating a reservation software that makes the most sense for your resort will be time well spent.
About the Author:
Resort Forward is a valued Associate Vendor Member of WHLA. Brian Schmitz and Dave Olson are the co-owners of Resort Forward by Banter Software.
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